Terms of service
Welcome to Chantevelle Laboratories. By accessing our website, purchasing our products or using our services, you agree to these Terms of Service.
Products and Information
Chantevelle Laboratories provides cosmetic skincare products intended for external use. Product descriptions, ingredient information and other content on our website are provided for general information and are not intended as medical advice.
Individual skincare results may vary. If you have a known allergy, medical condition or sensitive skin, please review the ingredients carefully and consult an appropriate healthcare professional where necessary before using a product.
Orders
Subject to applicable law, we reserve the right to accept, decline or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, stock availability or incorrect product information.
Customers are responsible for ensuring that the information supplied during checkout, including delivery and contact details, is complete and accurate.
Pricing and Payment
All prices displayed on our South African store are shown in South African Rand unless otherwise stated.
Payment must be successfully completed before an order is processed or dispatched.
We reserve the right to correct pricing or other errors on the website where necessary.
Shipping
Orders are shipped in accordance with our Shipping Policy. Delivery times are estimates and may be affected by courier operations or circumstances outside the reasonable control of Chantevelle Laboratories.
Returns and Refunds
Returns and refunds are handled in accordance with our Return and Refund Policy and applicable South African consumer law.
Product Use
Customers must follow the directions and warnings supplied with Chantevelle Laboratories products.
Products are intended for external cosmetic use only unless clearly stated otherwise. Discontinue use if significant irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.
Intellectual Property
The Chantevelle Laboratories name, branding, logos, product imagery, website content and other original materials may not be copied, reproduced or used commercially without permission, except where permitted by law.
Website Use
You may not use our website or services for unlawful, fraudulent or abusive purposes, or interfere with the security or operation of the website.
Third-Party Services
Our store may use third-party services including payment processors, ecommerce platforms and courier providers. Their own terms and policies may apply when their services are used.
Limitation of Liability
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable South African law.
To the extent permitted by law, Chantevelle Laboratories will not be responsible for indirect or consequential losses arising from use of the website or products.
Changes to These Terms
We may update these Terms of Service from time to time. The latest version published on our website will apply from the date it is posted.
Governing Law
These Terms are governed by the laws of the Republic of South Africa, subject to any mandatory consumer protections that apply.
Contact
Questions regarding these Terms of Service may be submitted through the contact details provided on the Chantevelle Laboratories website.