Refund policy

We want you to be happy with your Chantevelle order. If your order arrives damaged, defective or incorrect, please contact Chantevelle Laboratories as soon as possible so we can assist you.

For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless they are faulty, damaged or otherwise covered by applicable consumer law.

Unopened and unused products may be eligible for return, subject to applicable consumer law and the conditions set out in this policy.